Frequently Asked Questions


What insurance plans do you accept?

Because every plan is unique, we advise that you contact your insurance company and verify your specific benefit coverage for your desired service.
We are an In-Network Provider for Physical Therapy with Blue Cross Blue Shield.

We are a Non-Participating Provider for Medicare. This means we accept payment at time of service and then submit the claim to Medicare. Medicare and your secondary will reimburse you.

Will Living Well Physical Therapy submit insurance claims for me?
We will submit insurance claims for Blue Cross and Medicare only.

What forms of payment do you accept?

We accept payment with cash, check, credit card (Visa, MasterCard, Discover, and Flex Spending Account cards)

Do I need a prescription for therapy?

Physical Therapy services in the state of Illinois require a prescription from a doctor. Your doctor may fax your prescription to us directly at: 847-247-9533 or you may bring your prescription with you to your first appointment.
A prescription is not required for Nutrition services, unless specifically required by your insurance plan. Contact your insurance provider for coverage, script and claims requirements.

What kind of treatment do you provide?

You will experience hands-on, individualized, one-on-one treatment in an ethical, caring and nurturing environment. You won’t be left alone to do exercises you could do at home. Our practitioners are caring individuals with leading-edge expertise and they take a whole-body, holistic approach to healing.
The Initial Evaluation provides a collaborative opportunity for the patient to describe areas of pain, weakness, dysfunction, and desired progress goals, combined with a comprehensive assessment by our practitioner, to identify structural imbalances. Our practice provides input for the patient to change their structure and function as indicated, and we support them in addressing the spiritual, emotional and nutritional aspects of their health.


What do I need to bring to my first treatment session?

Please arrive 10 minutes early to your first session to allow yourself time complete intake forms. Be prepared to provide your relevant medical history and current medications. Also, your doctor’s contact information is helpful.
To save time, you may download our Patient Registration Form and complete them ahead of time, and bring them with you to your first treatment session.

Bring with you a driver’s license and insurance card(s) if you plan to use insurance for payment. (Click here) for in-network insurance information. Other methods of payment are available (click here).
Wear loose-fitting, comfortable clothing that allows you appropriate movement (details here).
Bring your calendar for convenience of future scheduling.

You may wish to bring X-Ray or MRI reports (if applicable), notes, and a list of questions for your therapist, regarding your condition and treatment.
Please let us know in advance if you have received previous therapy treatment and/or in-home health services in this calendar year - this includes physical therapy, occupational therapy, chiropractic, and speech therapy.

What is the timeframe needed for my treatment?

Typical treatment timeframes span 30, 45, or 60 minutes, per your individual needs. Your first session will involve a detailed Initial Evaluation (see prior paragraph) and will take 1 hour. During your initial evaluation your therapist will recommend an appropriate treatment schedule for you, based on the evaluation, your doctor’s prescription, and your individual needs and schedule.
What shall I wear for my treatment?
We suggest you wear loose-fitting, comfortable clothing that allows appropriate movement for your treatment. For example, fitness attire and/or loose-fitting street clothes are perfectly acceptable. In some instances your treatment may require a gown for you to wear, which we will provide.

We welcome you to Living Well and appreciate the opportunity to contribute to your improving health!